Intraoral Dental Camera Integration with DentalEMR Practice Management Software

We are pleased to announce that DentalEMR now seamlessly integrates directly with Daryou’s Intraoral Camera with 100% plug and play compatibility. This enables you to capture intraoral images directly into the patient’s chart. Their intraoral camera has a high fidelity sensor with a LED light to illuminate. Having an intraoral camera is a great endodontic dental practice builder because it enables you to share your findings with your patient chairside. A picture is worth a thousand words! This helps you gain more treatment case acceptance and also facilities dental insurance claim submissions and approvals helping you get paid sooner. Many of our dental and endodontic practices are using this intraoral camera now with DentalEMR.

Daryou Intraoral Camera with DentalEMR Dental Practice Management Software

You can place your order for Daryou’s Intraoral Camera by ordering through Amazon by clicking here.

If you have any questions or requests, Dental EMR team is here to help you!

The Opioid Crisis and E-Prescriptions: Why Your Endodontic Practice Should Make the Switch Now

ePrescription Software Solution for Endodontic Dental Offices looking to ePrescribe and ePrescribing for Patients

The Opioid Crisis and E-Prescriptions: Why Your Endodontic Practice Should Make the Switch Now

Opioid abuse is a growing public health crisis in the United States. Every day across the country, more than 130 people die as a result of an opioid addiction, a number that has steadily increased in recent years. In addition, the costs of the public health crisis are staggering. The National Institute of Drug Abuse estimates the cost of healthcare, lost productivity, addiction treatment, and criminal justice involvement to be $78.5 billion each year.

To help combat the growing crisis, increased emphasis has been placed in recent years on modernizing and safeguarding the prescription process to prevent abuse and fraud. Some states, such as New York, have already made the move to eliminate paper prescriptions and instead require e-prescriptions alone.

Yet even if you practice in a state that currently does not require e-prescriptions, now is the time to make the switch to the modern, paperless solution that will not only improve your prescription workflow but give you the peace of mind of knowing your endodontic practice has done all it can to stop potential fraud.

Counting Every Pain Pill Prescribed

The federal government has worked for decades to track painkillers sold across the country in an effort to curb abuse. These Drug Enforcement Agency records were not made public. However, with the number of opioid overdoses soaring in America, the DEA made an unprecedented move in 2019. The federal database tracking every pain pill sold across the country from 2006 to 2012 was released to the public for review.

Analyzing the database, the Washington Post found that a mere 15 percent of all pharmacies were filling nearly half of all opioid prescriptions. Many of these pharmacies were in hotbed states like West Virginia and Kentucky where opioid abuse is rampant. Some of these pharmacies remain in business even today.

Yet, the database revealed more than opioid hotspots and potential bad actors.

Especially troubling, one DEA official admitted to the Post that tracking down bogus prescriptions and prosecuting prescription fraud simply took too much time to be enforced properly.

Barbara Boockholdt was the head of the regulatory section of the DEA’s Diversion Control Division during the same time period as the data was collected. She equated the lack of enforcement to “too many bad guys.”

“If you go into a pharmacy, you have to show that the prescriptions are not legitimate — we just didn’t have time,” Boockholdt told the Post. “One of my favorite quotes from that period of my life was: Too many bad guys, too little time.”

Stop the Paper Trail to Keep Your Prescriptions Safe

Thankfully, with the advent e-prescriptions, the time spent tracking down paper prescription fraud is a thing of the past.

Using modern endodontic practice software like Dental EMR. every step of the prescription process is automatically tracked and available for viewing right from the internet allowing potential issues to be spotted quickly and fraud to be thwarted before drugs exchange hands.

Moreover, the need for paper prescriptions is eliminated, reducing the risk that your prescription pads and your name may be exploited to illegally obtain drugs. In other words, every time you write an e-prescription, instead of worrying the paper prescription may land in the wrong hands, you can know, with confidence, that you are providing safe, quality patient care and doing your part to safeguard the prescription process from fraudulent use.

Moving to an e-prescription now can also keep you ahead of the trend and legal requirements.

E-prescriptions are a Growing Trending Trend

The use of e-prescriptions is gaining steam across the country and in a growing number of states, it is already the law.

In July 2019, Pennsylvania became the latest state to enact an e-prescription law with a number of other states mulling legislation or planning to vote on laws as early as 2019. Many of these laws are in direct response to the opioid crisis.

To keep ahead of the trend, the time to invest in switching over to an e-prescription system, like Dental EMR’s is now.

More than a way to ensure compliance, it is also an investment that will ultimately pay off for your practice in better patient care and improved workflow.

An Investment That Will Pay Off

While much emphasis on the need for e-prescription focuses on the opioid epidemic, simply put, e-prescriptions provide better patient care and a streamlined workflow that can save you and your staff valuable time.

Using a system like Dental EMR’s, every single prescription is provided to the pharmacist in a readable form that eliminates handwriting errors and issues with illegibility that can lead to errors. This means that it is far more likely your patient will get the right medication, at the right dose, every single time.

ePrescription Software Solution for Endodontic Dental Offices looking to ePrescribe and ePrescribing for Patients

“Dental EMR, an Endodontic Practice Management Software, also equips endodontists and dental staff with ePrescription Software Solution. If your endodontic practice or dental office is still relying on an inefficient paper prescription process, the time to change to an e-prescription process is now to Dental EMR.”

In addition, by integrating with existing records, the paperless prescription solution alerts to issues, such as allergies, that may make one drug contraindicated. This provides an important safeguard for you and your patient.

Using a software solution like Dental EMR that seamlessly integrates an e-prescription process into your workflow also makes it easier to choose medication that will be covered by the patient’s insurance, putting the information you need to make an informed choice right at your fingertips. Further, your patient can go straight to the pharmacy and the prescription will be ready for them thanks to your teledentistry! Saves the patient time and your patient’s will appreciate that so they’ll tell your referring dentist what an amazing experience they had with your endodontic office.

Finally and vitally, with e-prescriptions, the prescription process never truly leaves your hands. Instead, unlike with a paper prescription that is difficult to track, each step of the process can easily be traced, allowing you to see when the prescription was filled and where. Further, a record of the e-prescription process becomes part of the patient’s records, giving you better access, and control, of every prescription that you write all integrated into your workflow and all fully documented for future use.

Key Takeaways

The opioid crisis in America is putting a spotlight on how medications are prescribed and efforts to make the prescription process more secure and less prone to fraud.

If your endodontic practice is still relying on an inefficient paper prescription process, the time to change to an e-prescription process is now.

Endodontic practice management software, like Dental EMR, provides a seamless way to upgrade your prescription workflow, improve patient care and integrate e-prescriptions into your practice with a solution that will allow your practice to stay ahead of trends and give you — and your staff — peace of mind.

Creating Endodontic Front Office Rockstars: Taming the Mundane and Putting Patients First

Endodontic Assistant and Employee Rockstars

First impressions are important and having a great front office staff can make or break an endodontic practice. Yet are you doing all you can to help your front office staff thrive?

By taking time to listen to your staff and taming mundane tasks, you can turn your front office staff into customer care rockstars and ultimately help your practice grow.

Take Time to Listen

The first step to turning your front office staff into rockstars is to take the time to listen to their concerns, frustrations, and successes on a regular basis.

As the people who interact with your systems, referrers, and patients most closely on a daily basis, your front office staff best know what is going well with your office and things that could be improved. As a result, they are the perfect resource to let you know how your practice is really going. While it’s easy to get defensive when told that things aren’t going exactly right, shutting down open communication will ultimately hurt staff morale and thwart your practice’s growth.

In contrast, setting aside time each week to allow for an open discussion will keep the ideas flowing and help staff feel like their contribution truly matters. In addition, having these open conversations will identify the pain points that are holding your practice — and great customer service — back.

Identify Pain Points…And Do Something About It

There is nothing more demotivating then when the mundane tasks start piling up, impacting your ability to interact with patients and effectively do your job. Yet all too often, the first symptoms of pain points in your office management appear when something goes wrong and staff performance takes a negative turn.

This can often come out unintentionally in stressed-out staff as less than stellar customer service to patients and referrers.

Yet while it may be easier to chalk it up to just a staffer’s bad mood or an unusually hard day, in reality, who can blame them when they occasionally are a little short given the juggling act that each front office staffer is tasked with each day.

The front office serves as the nerve center of an entire endodontic practice. At one moment, the front office could be on the phone dealing with an upset patient, making certain all the pre-appointment paperwork is done for another, all while another phone line rings and a general dentist is calling about a referral or needs information right now.

Now, add in a trying patient standing at their desk wondering why it is taking so long to be seen and a subpar appointment software that requires one too many user clicks on their desktop computer to get anything done and you have a virtual recipe for a daily disaster and frayed nerves.

While making sure that your front office staff has good customer service training to help better deal with these tense moments when they occur is no doubt also key, by identifying your practice’s pain points — the things that are not working in your office and creating repeated staff stress — you can create a work environment that allows front office staff to put your patients first.

Taming the Mundane

First of all, it is important to recognize that no matter what, there are times when the front office will remain hectic.

As long as you have patients in your lobby, some are bound to get impatient when waiting for care. As long as you have an office phone, there is bound to be times when everyone seems intent on calling at once.

Yet, by taming the mundane tasks of the front office by putting more efficient, endodontic-specific management systems in place, front office workers will have more time to deal with these moments of stress and focus on handling patients’ needs.

The key is finding a front office management system that minimizes mundane work and ultimately works for them.

Improving Patient Intake and Referral Flow

There are a number of ways an integrated office management system will ultimately improve your office’s workflow and free up staff’s time.

To reduce patient stress on appointment day, consider implementing a system that allows new and existing patients to access forms electronically before they arrive for their appointment instead of handing them a bunch of paper forms when they arrive.

Dental EMR, a cloud-based dental endodontic practice management software, for example, makes this pre-appointment exchange of information easy and easy to be completed before appointment day. Giving patients simple — and secure — access to forms and information before they arrive means one less thing for them to worry about on appointment day and keeps nerves and stress at bay.

For busy front office staff, it also means one less thing to juggle when a new patient arrives and less time the patient has to wait before their appointment begins, saving both time and ultimately money. Also since electronic new patient paperwork is submitted online and fully integrated within Dental EMR, office staff are not required to manually enter information, reducing transcription error and liability.

Likewise, implementing a system that allows referring dentists to have all they need to provide referrals directly from a secure portal on the web, like Dental EMR’s, reduces the pre-appointment back-and-forth between referrer and your office, saving time for all involved. You see, by granting you the ability to provide your referring dentists with richer information related to the care you provided via the Dental EMR referrals portal, multiple reports, secure bi-directional images and files, Dental EMR enables you to stand out and gives your referring dentist more reasons to refer to you than others.

Easier Scheduling and Reminders

An ineffective scheduling system is a common source of stress in endodontic offices. Having a subpar system in place, though, ultimately costs time and money and increases staffer stress and burnout. This is compounded when the system does not easily integrate with an efficient means to provide pre-appointment reminders to patients, a must to keep your daily schedule on track.

Given the fact that missed appointments can easily cost a practice thousands of dollars a year, investing in an up-to-date management system like Dental EMR is an easy and cost-effective means to help your front end staff spend less time behind their computers scheduling and more time interacting with your patients. For instance through Dental EMR’s appointment reminder feature, even if it helps you prevent 3 Root Canal No-Shows per month at an average of $1000.00 per visit, your endodontic office could potentially save $3000/month or $36,000 saved per year.

Endodontic Assistant and Employee Rockstars

“Dental EMR is an easy and cost-effective means to help your front end staff spend less time behind their computers scheduling and more time interacting with your patients”

Key Takeaways

While identifying pain points and implementing an office management system will no doubt improve the workflow and work lives of your front desk staff, taming the mundane will ultimately free your front desk staffers from administrative staff and allow them to focus on the well-being and care of your patients and referring dentists.

This means a better experience for patients, better feedback from the patient to the referring dentists, more word of mouth referrals and referring dentists that are willing to work with your team again and again.

In other words, taking the time to focus on listening to your front desk staff and finding solutions for the pain points is ultimately an investment not only in your staff but for your entire practice, and one that will ultimately pay dividends with improved customer care, rockstar front staffers and a practice that is not only thriving but growing.

Building Trust and Value with your Endodontic Patients & Referring Dentists

endodontic-endodontist-patient-trust-dental-dentist-referral

The concept of trust is important specifically in the world of healthcare because in most occurrences, there are levels of uncertainty and risk for the vulnerable patient who is reliant on the competency of their healthcare professional.

Dental practices today may have more of an issue maintaining trust and lasting patient relations than ever before. Through our technology-driven world and social media influence, patients may be subject to the whirlwind of gossip where the shocking and indignant stories rise to the top; therefore, lessening their trust in their dentists.

One negative review can stick like glue, swaying patient trust before the relationship even begins. Some referring dentists can be $100,000 worth of production per year to an endodontist due to the volume of their referrals. The last thing your endodontic practice can afford is losing one of your main referrals due to a bad review or negative experience from a patient. Dental EMR allows a quick and convenient way to promote your practice’s reputation online and manage reviews to avoid the stigma of an over-hyped Google Review.

Building trust is critical for the patient experience. Unfortunately, trust can be fragile and evanescent. It can be either eroded or heightened in an instant. It is important that the endodontist and dental providers understand the individual and what aspects of trust are important to them. For example, a patient might be concerned on why this practice is the best choice for them and their family. In that case, it is up to the practice to assess what aspects are important to them.

In the dentist-patient relationship, trust is established in many ways. One of the ways trust is built is the assurance that their personal information will be kept confidential. With Dental EMR’s secure, cloud-based endodontic practice management software, a patient’s appointment times, dental records, and referrals are kept private and secure.

Another factor of trust is that recommended procedures are in the patient’s best interest, not the practice. The dental professional wants to ensure they are expressing the care and benefit factor rather than a sales pitch.

Building trust with your patient also coincides with valuing and respecting their time. When they take time out of their day then spend most of it sitting and waiting, it disrespects their time and damages that vital patient value.

An important thing to think about when looking to improve dentist-patient relationships is looking at your process and how you can advance it. What little changes could your practice make that could remove frustrations for your patients? Could you shorten the time between arrival and being seen? Could you speed up the pre-appointment paperwork? Maintaining thorough communication with patients is also a significant way of sustaining trust. And fortunately for dentists and endodontists, Dental EMR is the most convenient software to improve a countless number of these aspects. Dental EMR provides a simple mechanism to remind patients of their appointments, rather than an unnecessary phone call from the receptionist. It also provides more convenience and easy management for the practices themselves; therefore, allowing for more focus on patient care.

endodontic-endodontist-patient-trust-dental-dentist-referral

Building Trust in your Endodontic Patients and Referring Dentists – Dental EMR for Endodontic Practices delivers on that!

Good communication doesn’t just involve the communication about upcoming appointments and overdue x-rays, but also the active listening and remembering of the personal lives of your patients. Building a personal connection goes just as far with your patients as a professional one. Rather than asking, “What are you majoring in at school?” for the fourth visit in a row, “How’s business school going?” will make a patient feel special and considered; therefore, establishing more trust.

Communication is a science and an art that requires substantial skill. It is not just about what we saw, but how we say it. How we say something results in how it is interpreted. It is how we behave, the way we listen, and how we relate.

That personal connection and quality time spent with your patient will create a certain trust and also a more enjoyable experience. When a patient gets the sense they are just a dollar sign in the eyes of the dentist, he or she will withdraw his faith in them.

Client feedback is also one of the imperative ways to not only gain trust, but also maintain it. There is something so humbling about wanting genuine feedback, whether it is positive or negative. This will show your client that you care about the quality of your work and if they are satisfied or not and that you are committed to meeting and exceeding expectations. It also shows that you are open to learning and growing as a professional and a practice as a whole.

One of the most pressing issues that dentist should closely attend to is the issue of patient involvement in the treatment decision-making process. Offering more thorough explanations, details about costs, and specified consultations will likely lead to a greater willingness to participate. Some reasons why patients put off going through with certain treatments may include high costs and the amount of time it may take to do it. Given this, it is important to always be clear and straightforward with your patients about what exactly the treatment or procedure entails. If you fail to do this, patients will be left feeling blindsided, disrespected, and taken advantage of. Dentists should always act with fairness and truthfulness, and in the patient’s best interest.

Dental EMR is focused on their customers by keeping the behind the scene processes simple and convenient. By allowing dental practices to store records accessibly and efficiently, it allows the physicians to spend more quality time on customer satisfaction. The e-prescriptions and e-payments accessible through Dental EMR not only assist physicians, but also make things simpler and quicker for the patients, all while also keeping things secure and confidential. The goal is to free up the physician’s time so they can free up their customer’s time.

At the end of the day, knowing how to create that trust starts with word of mouth, which comes from treating patients how you would want them to treat you if roles were reversed. And although dentists are still highly respected and widely trusted by the majority of the populace, there is still much work that can be done to instill a greater sense of trust into their patients and to improve the patient-dentist relationship. Moreover, to ensure a successful relationship, continuity of satisfaction, and customer retention, dentists need to focus on building a strong sense of trust that infiltrates all aspects of dentist-patient interactions and ensure that at the end of the day, the patient is being valued.